Return & Refund Policy

At Mavenblocks, we strive to provide high-quality products and excellent customer service. Please review the policy below.

1. Change-of-Mind Returns

Eligibility

• Returns for change of mind are accepted within 30 days of delivery.
• Items must be new, unused, and in their original packaging.
• Products showing signs of use after 30 days are not eligible.

Refund Amount

• Within 30 days: Full refund (minus return shipping).
• After 30 days: Eligible for 60% refund of the original order value.
• After 60 days: Not eligible for change-of-mind return.

Return Shipping

• The customer is responsible for return shipping costs.
• Mavenblocks will issue a prepaid return label via email; the cost will be deducted from the refund.

2. Damaged or Defective Products

If your product arrives damaged, defective, or with missing parts:

• Replacement (Free): We will send a free replacement, with no return required.
• Refund (Free): You may request a full refund, with no return required.

What We Need: Please email clear photos/videos of the issue so our team can process your claim quickly.

3. Refund Processing Time

• Once approved, refunds are processed within 3–5 business days.
• Actual posting time may vary depending on your bank.

4. How to Start a Return

Please contact us with your order number and details:

Email: help@mavenblocks.com

(Include photos for damaged items to speed up processing.)

Return Labels & Fees

• Change-of-mind: Customer pays return shipping (deducted from refund).
• Damaged/defective: Free, no return required.

5. Exclusions

The following are not eligible for return:

• Used items beyond 30 days.
• Products not in their original packaging.
• Clearance, final-sale, or customized items.

6. Agreement:

By placing an order with us, you agree to the terms outlined in this Return & Refund Policy.